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Time To Be Authentic
Michael Speglic • Published Thursday, 28th July 2022
Australians lost $295m to Scams in the first half of 2022! A trend that is unfortunately increasing year on year so we all have to play our part to stop.
That is why we have now implemented a multi-factor authentication process whenever you make contact with us about a high risk transaction. It’s an extra step but is designed to protect you against fraud and identity theft.
This means you can now continue to enjoy the same peace of mind you always expect from us when it comes to the safety of your personal information.
High Risk transactions are topics like:
- Your personal information;
- A potential change of ownership;
- Canceling a service or your account; or
- New product or service purchases
When you contact us, or we contact you, about these topics, we'll be taking extra steps to confirm you are you.
First, we'll ask you for two of the details below linked to your account:
- First name and last name
- Date of birth
- Your Account number
- Address & postcode
- Contact phone number
- Contact email address
Then, we'll send you a one-time code to the mobile number or email address we
have saved on your account. Once you've confirmed the code, we'll be ready to
make the changes for you as required.
Should you suspect your account or service has been subject to fraud then
please report to us immediately on 1300 58 6468 or contact your financial services