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The seven year itch – not on our watch!
Michael Speglic • Published Wednesday, 11th May 2022
The 7-year itch is mostly famous as a movie with its iconic scene featuring Marilyn Monroe. The 7-year itch is also notorious as an alleged watershed moment for couples and believe it or not, businesses.
Well, from what we can tell, business owners or entrepreneurs get bored, go stale, lose interest and either end up selling or walking away.
But not on our watch and why is this a topic?
Well, this week we turn 7! Seven years since we started Mint Telecom and the reason we started and the reason we turn up today hasn’t wavered: to provide our customers with the best customer service they have seen so their internet is a seamless and enjoyable experience.
Every year, every month, every day, every hour, we put our customers first. That’s why we exist. Here’s some of the initiatives we’ve introduced to make this true:
MINT MONITOR: Every day we monitor all our residential and business customer’s internet. If we find a fault or low performing internet, we notify our customers straight away with the possible reasons. And our customers benefit!
We find most of our customers who have switched from the big Telcos previously took low performing internet as a ‘part-of-life’ – but 9 out of 10 times it's an easy fix. For those who are with the big Telcos, the fear of and dread of trying to contact and then explain the problem, let alone getting them to fix it, is a nightmare. This causes many people to simply give up and accept it.
OUR TROUBLESHOOTING GURU, MOLLY: Molly’s job is to guide you through a very simple step-by-step troubleshooting guide. This guide has been developed over many years to cover off every scenario we can think of and have come across, delivered in a way…. Wait for it… that even your Grandma would understand.
It's not just these initiatives but also our approach and of course the big one, our team!
#1 – ONE LOCAL TEAM, ONE LOCAL LOCATION
Nor are we about growing and outsourcing and being a massive machine. That’s why our home is in Hobart as are ALL our staff – we live here, we work here, and we love it!
#2 – WE CARE
The other secret to what we do is care. We take the time to listen and get a true understanding of what our clients need before we offer them a solution and it’s a win for our customers because they get the internet service that’s best for them (and 9 out of 10 times that’s not about price) and we end up knowing we’ve delivered.
#3 – EXPERT ADVICE
It’s like a DIY paint job – you’re always tempted to go for the cheapest paint and the cheapest brushes but half way through the job and it’s not turning out the way you were hoping, I.e a vogue look on a shoe-string budget, and it’s at that point you realise if you talked to an expert and maybe spent a little bit more on the right tools for the job, you wouldn’t be in a position where you had to start over!!! Sound familiar?
#4 – TRANSPARENCY
That’s why we approach every client on their merit… provide the right product for the right job and back it up with expert advice and great service.
#5 – QUALITY NOT QUANTITY
When we started Mint, we wanted to build an Internet Service Provider that provided quality over quantity. We’re not about building a massive client base with the cheapest possible products – that’s a race to the bottom and the quickest way to start making shortcuts…and the one who ends up losing is you, the customer.
Seven years have gone like a flash and we haven’t got the itch. Actually the opposite – we are growing and we are maintaining our laser-focus on customer service.
Thank you to everyone that has supported us over the last 7 years and we look forward to hitting our next milestone, the big ONE-O!
If you want to get your internet in Mint Condition, please get in touch with our team.
Call 1300 58 6468
Chat to us on line – minttelecom.com.au
Or visit our Facebook page.