The Mint Telecom Blog

This year we’ve been awarded the 2020 winner for Product Review’s Internet Service Provider.

If you’re not familiar, ProductReview.com.au is Australia’s largest consumer opinion website and aims to help consumers make better purchasing decisions across many categories. It receives approximately 35,000 reviews each month across 18 main categories and hundreds of sub-categories and attracts over 4.5 million monthly visitors who are researching their next purchase.

Product Review’s Internet Service Providers 2020 Award means a lot to us and something we’ve been working hard on since day one. You see this isn’t any award – it’s an award dedicated to customer service and satisfaction; the stuff that excites us and gets us out of bed each day. 

The award criteria cover;

• Value for money
• Customer Service
• Transparency
• Adequate speeds

Here’s our scores:

This isn’t an award you can fake or fudge – it’s won on testimonials and feedback from existing customers so it’s real-time truth.
 

Here’s the 5 reasons why we’re #1:

#1 – QUALITY NOT QUANTITY
When we started Mint, we wanted to build an Internet Service Provider that provided quality over quantity. We’re not about building a massive client base with the cheapest possible products – that’s a race to the bottom and the quickest way to start making shortcuts…and the one who ends up losing is you, the customer.
 

#2 – ONE LOCAL TEAM, ONE LOCAL LOCATION
Nor are we about growing and outsourcing and being a massive machine. That’s why our home is in Hobart as are ALL our staff – we live here, we work here, and we love it!
 

#3 – WE CARE
The other secret to what we do, is care. We take the time to listen and get a true understanding of what our clients need before we offer them a solution and it’s a win for our customers because they get the internet service that’s best for them (and 9 out of 10 times that’s not about price) and we end up knowing we’ve delivered.
 

#4 – EXPERT ADVICE
It’s like a DIY paint job – you’re always tempted to go for the cheapest paint and the cheapest brushes but half way through the job and it’s not turning out the way you were hoping, ie a vogue look on a shoe-string budget, and it’s at that point you realise if you talked to an expert and maybe spent a little bit more on the right tools for the job, you wouldn’t be in a position where you had to start over!!! Sound familiar? 
 

#5 – TRANSPARENCY
That’s why we approach every client on their merit… provide the right product for the right job and back it up with expert advice and great service. 

These five reasons are the backbone of Mint Telecom and why we constantly get reviews like this…

And there’s plenty more here:
www.productreview.com.au/listings/mint-telecom

So, if you’re with a service provider who is hard to get hold of, won’t give you a straight answer and treats you like a number instead of a person, give my team at Mint Telecom a call on 1300 58 64 68.

We will listen, act and provide you with the best possible solution and be there for you from there on in.

If you would like to discuss any part of your internet needs, please email me at michael.speglic@minttelecom.com.au