Customer Help & Self Service

Get in touch for help, pay a bill and more

Something not quite working as it should?

You can call us between 9am -5pm AEDST Monday–Friday.  We don’t have long wait times!  You can even request a callback.

1300 58 64 68

Chat with us during the day from our website.

Chat with us from Facebook — just send us a private message.

Troubleshooting STEPS

Try these simple steps we recommend you work through before calling us. Most often these steps will help you to resolve your issue yourself and if not, it will make it faster for us to identify the problem and if necessary, to log a fault for you. Click here to view the troubleshooting steps.

Pay Bill

Pay your bill via credit card

Pay Bill

Self-care Login

See and download all your bills, see current and historical usage, make a payment, log an enquiry about your account.

Self-care Login


“I’ve worked at ISPs before, so I know how hard it can be. Whenever I’ve had an issue, Mint Telecom have been on it within minutes, even on Sundays. 100% satisfaction from a very picky internet user.Bob, Mint Telecom customer


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